Frequently Asked Questions
Everything you need to know about shopping with Poppy.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our 'Poppy Fit' is designed to be true to size.
Are your materials sustainably sourced?
Yes, Poppy is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes in over 80% of our current collection.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after checkout to modify or cancel your order by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.